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Accessibility statement for The Child Maintenance Employer Service

This accessibility statement applies to The Child Maintenance Employer Service

This website is run by the Child Maintenance Service. We want many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using just a keyboard or speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand.

AbilityNet (opens on a new tab) has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • you cannot skip to the main content when using a screen reader

Feedback and contact information

Contact the Child Maintenance Service (opens in a new tab) if you:

  • find any problems not listed on this page or think we're not meeting accessibility requirements
  • need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille contact

We'll consider your request and get back to you.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').

If your case is based in Northern Ireland, contact the Equalities Commission for Northern Ireland (ECNI) (opens in a new tab).

If you're not happy with how we respond to your complaint contact the Equality Advisory and Support Service (EASS) (opens in a new tab).

Technical information about this website's accessibility

The Child Maintenance Service is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

For some PDFs the page title was not set correctly and the tab order has not been specified. These fail WCAG 2.2 success criteria 2.4.2 Page Titled and 2.4.3 Focus Order.

Some PDF documents are not tagged to specify the correct reading order. This fails WCAG 2.2 success criteria 1.3.1 Info and Relationships, 1.3.2 Meaningful Sequence and 4.1.2 Name, Role, Value.

We plan to fix the PDF issues and offer an alternative format by (We Neen some estimate date) and offer and alternative HTML format. When we publish new content we'll make sure our use of images meets accessibility standards.

Content that's not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Preparation of this accessibility statement

This statement was prepared on 30 May 2022. It was last reviewed on 24 September 2024.

This website was last tested on 24 September 2024 against the WCAG 2.2 AA standard.

The test was carried out by Child Maintenance Service website team. The most viewed pages were tested using automated testing tools by our website team. A further audit of the website was carried out to the WCAG 2.2 AA standard.