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Privacy policy

This page explains our privacy policy and how we use and protect personal information.

What information do we collect from visitors to the website?

We collect information from visitors to the website in the form of site usage information from log files.

Log files

Log files allow us to record visitors' use of the site. The log files do not hold any personal information that can be used to identify you. We use this information to make changes to the layout of the website and the information on the website.


Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. They cannot be used to identify you personally and are used to improve services for you.

How we use cookies?

We only generate cookies that are essential to the delivery of the service and do not enable any cookies from 3rd parties. When you use this website the following types of cookie may be generated

  • Anonymous analytics cookies
    Every time a user visits our website, web analytics software generates an anonymous analytics cookie. We use these to measure how many people are using services, so they can be made easier to use and that there is enough capacity to ensure they are fast. These cookies cannot identify individuals; they are used for statistical purposes only.
  • Service Enabling Cookies
    These cookies are vital for us to provide key features of the website to you such as secure login, ensuring that your access has been verified as you use different functions on the site and identifying which browser you are using so that the pages display and work properly.
  • Tailored content cookies
    These cookies allow us to display content relevant to you based on the way you have used our website previously.

How to turn cookies off

You may delete and block all cookies from this site, but please be aware that parts of the site will not work if you do so.

Most web browsers allow some control of most cookies through the browser settings.These settings will typically be found in the 'options' or 'preferences' menu of your browser. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit Internet browser cookies - what they are and how to manage them (Opens in new tab).

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Where we get information

We collect information from a number of sources so that we can deal with child maintenance cases. This information helps us to

  • Process applications
  • Maintain child maintenance cases
  • Process any reviews, appeals or complaints
  • Send you relevant information relating to child maintenance services
  • Offer practical information in areas linked to child maintenance
  • Compile statistics and undertake research and analysis, including risk profiling.

If the law allows, we may receive information from other people or organisations including

  • prison services and local councils
  • police and law enforcement agencies
  • legal representatives
  • organisations that have information about the paying parent's financial history, such as banks and building societies, credit reference agencies, and gas and electricity suppliers.
  • overseas organisations with responsibilities for enforcing child maintenance in their jurisdictions
  • the paying parent's employer(s), their accountant, or companies or partnerships that they provide services to.

In Great Britain:

  • government organisations, such as Jobcentre Plus, HM Revenue Customs and the Driver and Vehicle Licensing Agency (DVLA)

In Northern Ireland:

  • government organisations, such as Social Security Agency, HM Revenue Customs and the Driver and Vehicle Agency (DVA)
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Who we share information with:

We may give information to other people or organisations including:

  • a court or tribunal (in relation to child maintenance)
  • debt-collection agencies and other organisations helping us to collect child maintenance.

In Great Britain:

  • other government organisations such as Jobcentre Plus, the Department for Work and Pensions and HM Revenue and Customs
  • local authorities (for the purpose of Housing Benefit or Council Tax Benefit)

In Northern Ireland:

  • other government organisations such as Social Security Agency, the Department for Communities and HM Revenue and Customs
  • local authorities (for the purpose of Housing Benefit or Council Tax Benefit)

If you would like more information about how we use your information please read our Information Charter (Opens in new tab) or you can download our leaflets from our Directgov web pages for British cases (Opens in new tab) or our NiDirect pages for Northern Irish cases (Opens in new tab).

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Disclosure of information

Where a disclosure of information is required by Child Support Legislation, the disclosure will not be in breach of the Data Protection Act 1998. This will be the case even if the customer objects to the disclosure of their personal information, or may not have provided any specific permission to disclose the information.

For example, Regulation 9A of the Child Support (Information, Evidence and Disclosure) Regulations 1992 permits the disclosure of information given by one party to the other party, in certain circumstances.

Section 35 of the Data Protection Act 1998 permits the disclosure of information in any case where the disclosure is required by, or under any enactment, by any rule of law, or by the order of a court.

If you want to know more about what information we have about you, or the way we use your information, see the Data Protection Act 1998. You can also look on the the Information Commissioner's website (Opens in new tab).

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Changes to this privacy policy

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.