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Information icon Terms of use and disclaimer

Terms and conditions relating to organisations using the self-service website as provided by the Child Maintenance Service.


The self-service website allows employers to send information over the Internet (for example Deduction from Earnings schedules) and to view records online (for example changes to Deduction from Earnings Orders). In the future, additional services and features may be added.


You will be informed by the Child Maintenance Service when you have a Deduction from Earnings Order, which will include instructions on how you register for this service.

Your registration details, including your name and email address (optional), will be stored securely on the Child Maintenance self-service website in accordance with the Child Maintenance Service privacy policy.

Your email address, if provided, may be used by the Child Maintenance Service to communicate with your organisation.

Your registration details may also be stored on the self-service website's systems. You can view the Child Maintenance Service on this website.


You can login to your organisation's self-service account using your Employee Reference Number and PAYE number. Your Employee Reference Number can be found in any letters sent by the Child Maintenance Service.


You must always keep your Employee Reference Number safe and secure.

If you forget your Employee Reference Number, you can ask for it to be re-issued either by post or telephone by contacting the Child Maintenance Service. Your Employee Reference Number can also be found in any letters sent by the Child Maintenance Service.

Message service

The self-service website includes a secure message service, which will be used to send you communications and replies to your questions.

You should regularly check your mailbox and read messages, as you may not be sent some communications via other methods. You can choose your preferred method for receiving communications via an option on the self-service website or by contacting the Child Maintenance Service.

Statutory notices, reminders and certificates

The self-service website's message service may be used to issue statutory notices (such as changes in values of Deduction from Earnings Orders) and reminders to you. You can view the notices and reminders securely by logging onto the self-service website. You may also print or save them to your own computer. Statutory notices made available in this way by the Child Maintenance Service will have the same legal validity and implications as a paper statutory notice sent to you by post.

If you would prefer to continue receiving all notices and reminders by paper, you can opt out of receiving these over the internet. You can do this on the self-service website by changing your preferred method of contact.

Uploading Deduction from Earnings Order schedules

When using the self-service website, you may upload Deduction from Earnings Order schedules. You must use either the self-service website or post them to the Child Maintenance Service. To upload you will need to log into your child maintenance online service.

Deduction from Earnings Order schedules uploaded via the self-service website over the internet and accepted by the Child Maintenance Service systems have the same legal validity and implications as paper schedules delivered to a Child Maintenance Service office.

Some functions of the self-service website may require information to be provided in a paper form. You will be told on screen when this is the case and where appropriate, directed to the appropriate downloadable form.


The Child Maintenance Service may revise these Terms of use as services are developed. The Child Maintenance Service may withdraw or add services and features or change the way in which you may access those services without prior notice - although the Child Maintenance Service shall try to give you notice of any changes

Authorised use

This is a protected United Kingdom Government website. Unauthorised access and unauthorised modification are offences under the Computer Misuse Act 1990; it is unlawful therefore to cause damage to it intentionally or to any the Child Maintenance Service electronic facility or data through the knowing transmission of any program, information, code or command.

Unless otherwise specified, the material featured on this site is protected by Crown Copyright.

Service access

The Child Maintenance Service will try to ensure that the online service is available twenty four hours a day, seven days a week. If the service is interrupted the Child Maintenance Service will seek to restore it as soon as possible. However access to the service may be suspended without notice. If the service is disrupted, it remains your responsibility to comply with any statutory time limits regarding the filing of statements and returns.

The Child Maintenance Service reserves the right to deny access to the service where it is considered necessary to protect the revenue, for example, to protect the revenue and/or service integrity.


The Child Maintenance Service makes every attempt to ensure the accuracy and reliability of the information contained in the publications and services stored, served and accessed by this self-service website, but this information should not be relied upon as a substitute for formal advice. The materials contained on this website are provided for general information only and do not constitute any form of advice.

The Child Maintenance Service, its employees and Agents will not be responsible for any loss, however arising, from the use of, or reliance on this information. The Child Maintenance Service will not be liable for any special, incidental, indirect or consequential damages of any kind, including, without limitation, those resulting from loss of use, data or profits, however those damages may arise.

By providing links to other websites, the Child Maintenance Service does not guarantee, approve or endorse the information or products available at these sites, nor does a link necessarily indicate any association with or endorsement of the linked site by the Child Maintenance Service.

The Child Maintenance Service will not be liable for any disruption or failure to make the system available.

Paying by credit or debit card using the self-service website

Please be aware that it is your responsibility to ensure that payment is received by the Child Maintenance Service, and has cleared in to the Child Maintenance Service account, on or before the due date. Failure to do so may result in interest and/or a surcharge.

By granting access to the self-service website to 'users & assistants' within your organisation you are giving that user access to this online service.

Applicable law

The Terms of use of this agreement will be construed in accordance with the laws of England and Wales and will be subject to the exclusive jurisdiction of the courts of England and Wales.

The Child Maintenance Service may at any time change these Terms of use. Your continuing use of the service after such a change will be construed as your acceptance of the revised Terms of use. In your own interests you should ensure that you re-visit them frequently.

As a user of this service you must take all reasonable steps to ensure that you do not create, use, store, download, install, distribute or circulate any material including images, text, software or links to websites that:

  • is or might be considered to be indecent or obscene
  • is or might be considered to be offensive or abusive, could be taken as a personal attack, or is rude, sexist, racist, or generally distasteful
  • encourages or promotes activities that make unproductive use of HMRC or each other's time, for example forwarding 'chain mail'
  • promotes any business or cause, financially or otherwise, whether commercial, political, cultural, ethnic or religious
  • encourages or promotes any unlawful activity
  • involves any activity beyond the scope of this online service, for example, any selling or advertising of goods and services
  • has the potential to damage or overload the Child Maintenance Service systems, networks and/or external communications
  • might be defamatory; incur a liability for Child Maintenance Service or another registered member or have any adverse affect
  • is protected by copyright laws

It is your responsibility to ensure information is stored securely, and in accordance with your organisation's guidelines.

Some actions are actually criminal offences under the Computer Misuse Act 1990. These include:

  • unauthorised access to computer material (such as hacking; inappropriate access to customer records and corporate data and systems, including trace/search facilities)
  • unauthorised access, with the intent to commit (or to help others commit) further offences
  • unauthorised modification of computer material

The Child Maintenance Service's responsibilities and liabilities to you in providing this service and any associated services are limited as set out in our disclaimer below.


The website and material relating to government or Child Maintenance Service information, products and services (or to third party information, products and services), is provided 'as is', without any representation or endorsement made and without warranty of any kind whether express or implied, including, but not limited to, the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, completeness and accuracy. We do not warrant or represent that the functions contained in the material available on this website will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or represent the full functionality, accuracy or reliability of the materials.

In no event will we be liable for any expense, loss or damage including, without limitation, indirect or consequential loss or damage, or any expense, loss or damage whatsoever arising from use, or loss of use, of data, or loss of profits, arising out of or in connection with the use of the self-service website, or reliance on its content.

No data transmission over the internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information that you transmit to us is transmitted at your own risk. The website is not a substitute for independent professional advice and users should obtain any appropriate professional advice relevant to their particular circumstances. The material on this website may include the views or recommendations of third parties, which do not necessarily reflect the views of the Child Maintenance Service or government, or indicate a commitment to a particular course of action. We assume no responsibility or liability arising in respect of any such third party material.