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Contact us

Online

Parents and guardians

Report any changes to your circumstances including missed payments, view the progress of changes you have reported, view your maintenance arrangement, update details, send and receive secure messages and more.

Once your case has been set up, you can manage it online. You do not need to register.

Sign in as a parent or guardian

Employers

View the amounts you are due to deduct for specific employees, view schedules and payments that you have made, update details, send and receive secure messages and more.

Sign in as an employer

Call us

Call the number in your welcome pack or at the top of any letter from the Child Maintenance Service.

If you cannot hear or speak on the phone, use Relay UK: 18001 then call us on our telephone number.

If you’re a British Sign Language (BSL) user, you can use the video relay service (opens in a new tab). It’s available Monday to Friday, 9:30am to 3:30pm - check you can use the video relay service (opens in a new tab).

Write to us

You can write to the Child Maintenance Service by post:

Child Maintenance Service (England, Scotland, Wales)

Child Maintenance Service 21
Mail Handling Site A
Wolverhampton
WV98 2BU

Child Maintenance Service (Northern Ireland)

Child Maintenance Service 24
Mail Handling Site A
Wolverhampton
WV98 2BU

Extra support services

You can request Braille or large print versions of all correspondence, forms and leaflets. We also have versions of standard leaflets on audio tape and CD.

Apply for a new child maintenance arrangement

Find information on making a new child maintenance arrangement (opens in a new tab).