Forgotten or need to reset your PIN?

Customer Reference Number

Your Customer Reference Number is 12 digits long and begins with 121. You’ll find this on any letters we have sent you about your case.

What is your Date of Birth?

For example, 27 3 2007

What is your memorable password?

This is the password usually set-up when you initially applied for child maintenance, either over the phone or online.

Forgotten or have not set-up a memorable password

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