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Accessibility statement

This website is run by the Child Maintenance Service. It is designed to be used by as many people as possible. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have also made the website text as simple as possible to understand.

AbilityNet (opens on a new tab) has advice on making your device easier to use if you have a disability.

Feedback and contact information

If you need information on this website in a different format, contact us and tell us:

  • the web address (URL) of the content
  • the format you need - for example braille, large print, audio tape or CD

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or you think we are not meeting the accessibility requirements, contact us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').

If your case is based in Northern Ireland, contact the Equalities Commission for Northern Ireland (ECNI) (opens in a new tab).

If you contact us with a complaint and you're not happy with our response contact the Equality Advisory and Support Service (EASS) (opens in a new tab).

Technical information about this website's accessibility

The Child Maintenance Service is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard (opens in a new tab), due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

  • some documents are in less accessible formats, for example PDF. Non-HTML documents published on or after 23 September 2018 must have an accessible format
  • some of the reporting shared care pages where conditionally revealing content is still in use
  • some elements of the employer website For example there may be missing labels in some form fields. This fails WCAG 2.1 success criterion 3.3.2 (Labels or instructions). The purpose of some links cannot be determined from the link text alone. This fails WCAG 2.1 success criterion 2.4.4 (Link Purpose)

Content that's not within the scope of the accessibility regulations

Non-HTML documents published before September 2018 do not need to be accessible - unless users need them to use a service.

What we're doing to improve accessibility

We are urgently fixing content which fails to meet the Web Content Accessibility Guidelines version 2.1 AA standard. We will update this page when issues are fixed.

How we tested this website

This website was last tested on 05/11/2021. The test was carried out by the Digital Accessibility Centre and checked for compliance with WCAG 2.1AA.

This statement was prepared on 08/11/2021.