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Accessibility statement

This website is run by the Child Maintenance Service. It is designed to be used by as many people as possible. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader

We have also made the website text as simple as possible to understand.

AbilityNet (opens on a new tab) has advice on making your device easier to use if you have a disability.

How accessible this website is

Parts of this website are not fully accessible. For example:

  • some links that open in a new tab are not clearly marked as such
  • some heading elements are not consistent
  • some page titles are unclear
  • some links do not have unique names
  • some documents are provided in PDF format and are not accessible

Feedback and contact information

If you need information on this website in a different format, contact us and tell us:

  • the web address (URL) of the content
  • the format you need - for example braille, large print, audio tape or CD

Reporting accessibility problems with this website

If you find any problems that are not listed on this page or you think we are not meeting the accessibility requirements, contact us.

Enforcement procedure

If you contact us with a complaint and you’re not happy with our response contact the Equality Advisory and Support Service (EASS) (opens in a new tab).

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If your case is based in Northern Ireland, contact the Equalities Commission for Northern Ireland (ECNI) (opens in a new tab).

Contacting us by phone

Call the number in your welcome pack or at the top of any letter from the Child Maintenance Service.

If you cannot hear or speak on the phone, use Relay UK: 18001 then call us on our telephone number.

If you’re a British Sign Language (BSL) user, you can use the video relay service (opens in new tab). It’s available Monday to Friday, 9:30am to 3:30pm - check you can use the video relay service (opens in new tab).

Find more information about contacting us.

Technical information about this website’s accessibility

The Child Maintenance Service is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

  • Some pages have duplicate titles. This may make it difficult for users to orient themselves and find the right content. This fails WCAG 2.1 success criterion 2.4.2 (Page Titled).
  • Some tables in content have empty table header cells when needed. This means assistive technologies will not read the tables correctly. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships).
  • Some content looks like headings but is not. This makes it difficult for screen reader users to navigate the page. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships).
  • Some documents are in less accessible formats, for example PDF. Non-HTML documents published on or after 23 September 2018 must have an accessible format.
  • Some pages cannot be found through more than one type of navigation. This fails WCAG 2.1 success criterion 2.4.5 (Multiple Ways).
  • The purpose of some links cannot be determined from the link text alone. This fails WCAG 2.1 success criterion 2.4.4 (Link Purpose).
  • There may be missing labels in some form fields. This fails WCAG 2.1 success criterion 3.3.2 (Labels or instructions).
  • Some input error suggestions are known but not provided to the user. This fails WCAG 2.1 success criterion 3.3.3 (Error Suggestion).

Content that’s not within the scope of the accessibility regulations

Non-HTML documents published before September 2018 do not need to be accessible - unless users need them to use a service.

What we’re doing to improve accessibility

We are urgently fixing content which fails to meet the Web Content Accessibility Guidelines version 2.1 AA standard. We will update this page when issues are fixed.

How we tested this website

Our websites were and are currently being tested for compliance with the Web Content Accessibility Guidelines V2.1 level A and level AA using a combination of automated tools for accessibility WCAG 2.0 standards.

Preparation of this accessibility statement

This statement was prepared on 26 April 2021.